On my Facebook feed, a friend asked, “Anyone else a cryer? When I get nervous, angry – any strong emotion, really – I just start crying. I hate it, especially at work. What do you do?”
We all experience strong emotions at work. Over the past 25 years, the concept of “emotional intelligence” has changed our perspective on them. Rather than thinking the workplace is an environment where we should check our feelings at the door, many management scholars and business leaders acknowledge the important role emotions play in being an effective employee and leader. Many, myself included, assert that without emotional intelligence, leaders can’t go very far up the ladder.
There are four key steps of emotional intelligence.